Education Services

An informative and detailed one day journey into how to understand and manage a supply chain. In tomorrow’s world, the supply chain will increase its importance as global economies change and costs continue to spiral.

Professional supply chain managers know:

Participants will be provided with sufficient detail to enable application of the many disciplines involved across a supply chain.

From strategic procurement through to demand forecasting, planning, distribution and reverse logistics, the successful management of a company’s supply chain is becoming more and more important to sustain and improve its growth, competitiveness and profits.

This workshop will suit persons either currently involved in or desiring to increase their practical knowledge on what is involved in leading and managing a supply chain.

The workshop will cover a supply chain journey and provide participants with a detailed insight on how a fully integrated supply chain provides results.

Participants will increase their knowledge and will be better prepared on how to manage  every part of the supply chain and will receive tools to support the correct determination of information, modelling and associated KPIs.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

A one day workshop on the practical realities of procurement and purchasing. Learn how to:

This workshop is designed to provide participants with a very good and detailed understanding of the nature, roles and processes surrounding procurement and purchasing.

It is primarily concerned with the supply chain and the blueprints achieved from this workshop can be successfully applied to almost all scenarios where the procurement and/or of goods and services are required.

This workshop will suit persons involved in a company’s management whether related directly to procurement and purchasing or indirectly.

The decisions made by those managing procurement and purchasing can have a profound effect on the supply chain and in fact the overall running of a company.

The workshop will provide valuable information for current procurement and purchasing specialists on their role and their part in a company’s success. The workshop will provide important insights into how to improve their processes and how to involve and engage the right team.

Participants not directly involved will gain useable knowledge on this part of the supply chain and how they can add value to the process, improve their own business unit and increase the success of a company.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

An intensive three (3) day course for supply chain and logistics persons covering:

This workshop is designed to provide participants with detailed and practical  blueprints for determining a warehouse design suitable for their business.

The workshop will enable participants to research, analyse and comprehend the details required to design a efficient and effective distribution centre.

This is not an architecture or building design course.

This is a course to provide and develop support to the operational requirements and fundamentals that result in the having the right warehouse, in the right place, for the right reasons with the right equipment and at the right operational costs.

Participants will learn about what information is vital and how to analyse that information before any design criteria is commenced.

Participants will take part in case studies that will support their learning on the how, when and why of warehouse design. Participants will take away useable and sustainable knowledge that will enable determination of the efficiencies of their current design. Participants will take away a useable cost build and analysis tool that can be applied to almost all warehouse types.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

An informative and detailed journey into how to understand and implement third party contracting from both the vendor and the suppliers points. Learn how to:

This workshop is designed to provide participants with detailed and practical  blueprints for analysing how to determine what – if any – part of a business should or could be contracted out to a third party.

Primarily concerned with the supply chain, the blueprints achieved from this workshop can be successfully applied to almost all scenarios where third party contracting can or needs to be considered.

This workshop will suit persons from both sides of a third party position vendors and contractors. Too often contracts are issued only to find out that the schedules are incomplete, or missing vital parts of the contract requirements ending up in an adversarial situation rather than the partnership that was originally envisioned.

Participants will learn how to identify, avoid and work collaboratively on how to overcome these fundamental but most important issues so that a third party contract achieved what it is meant to do – achieve and exceed the expected result. Third party contracting is a strategic decision and can be one of the most important pathways to a company’s future success.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

One day workshop for all persons directly engaged in customer service and for supply chain practitioners requiring detailed knowledge into this vital component of supply chain management. Participants will acquire practical knowledge and insights into developing and improving customer service strategies.

This workshop is designed to provide participants with detailed and practical blueprints for determining a workable and sustainable customer service strategy.

Too often customer service is left solely to Sales and Marketing to design and implement. Customer service is more than an extension to sales performance. Customer service is one of the most vital links across supply chain’s outbound logistics. Designing and implementing a strategy that enhances the company’s logistics capability is integral to company growth, competitiveness and profits.

Understanding the cost to serve leads to the capability of determining and deploying service improvements while ensuring that customer and product profitability are maintained and improved.

Poor Customer Service Management – when appropriate strategies are not developed and implemented – can escalate logistics costs, undermine operational practices and actually lead to poor delivery of the demanded service through the necessity to offset processes and costs in potentially desperate attempts to manage a company’s outbound logistics.

This workshop will provide participants with the knowledge and tools to be able to fully understand customer service, its importance, its drivers, its costs and its benefits.
The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

This is an integrated innovation leadership skills program. Within this context a lead innovative thinking and practice development unit has been designed.

‘This unit describes the performance outcomes, skills and knowledge required to generate, lead and sustain innovative organisational thinking and practice. The unit also covers generating innovative thinking and creativity to lead sustainable innovative practices; supporting a culture of innovation; and maintaining a sustained approach to innovative thinking and practice.’

Along with rational processing tools for the development of critical thinking skills and associated tools and processes, this particular program provides participants organizational innovation practice anchors using valid and reliable diagnostic frameworks and tools. The experiential program is focuses on Innovative Leadership by exploring, analysing and documenting participants experience in their particular industry.

This intensive two-day program is offered to individuals who initiate and lead innovation in any industry or community context, leaders who encourage innovative thinking and practice in relation to drivers shaping their particular work environments and managers who may use innovative thinking and practice to advance learning and business processes that contribute to organisational strategies, business plans and goals.

By taking part in this program you may elect to enrol in a nationally accredited qualification for the work you complete as part of The Diploma of Leadership and Management. The skills set for innovation for leaders within the scope of this program consists of the following four units: BSBINN801A Lead innovative thinking and practice, BSBINN501A Establish systems that support innovation, BSBINN502A Build and sustain an innovative work environment, and FPICOT5207A Implement sustainability in the work place.

PROCESS

To get the most out of this program requires adopting a collaborative open mindset. This is because collaboration makes us more open to gaining new and unexpected ideas which includes integrating combinations of thought from dispersed and unrelated areas that can be modified and or help us generate new concepts altogether.

Not all new ideas are good ones. Bouncing ideas around over time is the way to discover good ideas. Each individual insight may be small in and of itself; collaboration results in breakthrough thinking and innovation as we listen to each other and make connections that make sense to us given a particular situation.

An analogy of this is the way the members of a jazz band bring their individual skills and talents to develop a new piece of music. This program is about extracting the hidden value we can find from within our experiences of leading change.